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If the computer isn't used to process sensitive information, it's probably not necessary to take any steps out of the ordinary (malware check). This is an easy scam on the unsuspecting, it's unlikely to be combined with a sophisticated under the radar attack. If your friend knows they did neither of that, and they didn't set up access for themselves via RDP or something else, then it's very likely that they didn't 'hack' the computer. If your friend has seen the whole process, they can know what the attacker has accessed. But if they tried to do that, it's very likely that it was part of their plan. To infect the PC, the attacker could download and execute a file through your PC sending a file via TV definitely isn't necessary. However, this control is entirely visible, as if they were sitting right at your machine, using a mouse and a keyboard. Teamviewer by default allows the other party to control your computer.
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An AV wont find special crafted binaries/scripts or "official" software left behind. It is also quite a false sense of security assuming there is nothing left if some AV solution does not find signatures.
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Nothing also guarantees that despite he "having seen" what they were doing, that they had not by the time he clicked on a binary/installer, that a secondary control connection was opened to a partner of the people talking with him, or extra software was downloaded in the background.ĭespite the victim having "only" installed TeamViewer, and "having seen" what was done, IMO the only sensible solution is to format the computer and install everything from scratch just in case.

Nothing whatsoever guarantees your friend installed a "genuine TeamViewer". The tools at the time were far more simple than today, but it was more difficult to pull that off.
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In my Uni times, when I cracked nagware, I often repackaged the original installer with my crack and whatever modifications I had done to the code, including extra files/binaries. PS I'm from Germany, it seems like the tech support scam has reached non English speaking countries as well.

My plan is to start a live CD and run a virus scan, but I am not sure.

Session was active, but as I told, no file was sent.

He did not give away his credit card number or any other personal information. But when the scammer wanted to send him a file he got suspicious and immediately shut down the computer before anything could be sent.
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